Housing

By providing your customers with a flexible and accessible way to manage their account and payments, PayPoint enables you to proactively reduce rent arrears. 

Through PayByLink, your income management teams can instantly send personalised payment links via SMS or email as soon as an account falls behind, allowing residents to clear balances, in seconds, right from their phone. 

To prevent debt from accumulating in the first place, customers can automate their rent payments via self-sign-up for Direct Debits or recurring card payments, aligning schedules with their wages or benefits without requiring staff intervention. 

Commercial Variable Recurring Payments (cVRP) allow customers to authorise your housing association to collect future payments directly from their bank account within agreed limits. Unlike traditional recurring 
payment methods, payment amounts can vary while remaining under customer-approved controls.

With our affordability checking tool, you gain a complete and accurate snapshot of your customers’ financial positions in real time. Our affordability engine uses income and expenditure categorisation to accurately calculate customer affordability which allows you to make more informed decisions regarding repayment plans.

Commercial Variable Recurring Payments (cVRP) allow customers to authorise your housing association to collect future payments directly from their bank account within agreed limits. Unlike traditional recurring 
payment methods, payment amounts can vary while remaining under customer-approved controls.

By supporting your residents through financial uncertainty, you help them to prioritise spending and make the most of the money available to them. PayPoint’s customer support tool supports financial wellbeing, for example by helping a customer to ascertain the day of the month which has the highest balance, allowing them to create a sustainable Direct Debit plan. 

When overpayments happen or a customer needs to receive part of their payment back, sending a cheque is costly and time consuming. PayPoint OpenPay was designed specifically for organisations who need to distribute funds to their customers promptly and securely. 
We offer various options to support our housing clients in distributing refunds to beneficiaries. By providing these versatile solutions, we ensure that customers can receive their refund quickly and without unnecessary delays.

One-off payments to customers need to be distributed securely and quickly. By using PayPoint OpenPay, a beneficiary can receive their payment digitally, in seconds. This method of resident payment distribution offers the added benefit of being secured by Confirmation of Payee, ensuring that the payment reaches the correct recipient rather than into the hands of a fraudster.

If they would prefer, residents can also receive the compensation payment in cash through PayPoint’s extensive retail network of over 30,000 stores.

In times of financial hardship, you are able to provide your residents with fast disbursement of funds through a range of methods. 

With PayPoint OpenPay you can instantly transfer up to £1,000 to recipients' bank accounts without storing their bank information. Payments links are sent via SMS, email or letter, allowing for instant redemption. 
Using vouchers supplied by SMS, email or post, beneficiaries can receive multiples of £100 vouchers from over 30,000 PayPoint locations throughout the UK. Vouchers can also be used to obtain credits to be applied to pre-payment (or "pay as you go") energy meters. 

Beneficiaries can also be issued an Essentials e-Code (up to £500) by SMS, email, or post. This may be redeemed for shopping vouchers at various retailers, which can be used to purchase necessities such as food, clothes, and household items.