PayPoint can help you deliver a seamless rent collection experience that helps residents stay on track with payments while reducing administration for your teams. Our resident collections solutions give housing providers the flexibility to offer convenient payment options, support residents facing financial pressures, and improve collection performance across rent, service charges and other resident payments.
Whether residents prefer to pay online, via Direct Debit, via a secure payment link, in cash at their local PayPoint retailer, or through a flexible payment arrangement, we make it simple for them to pay in a way that works for them.
Get in touch to discover how we can help improve collection rates and enhance the resident experience.
Housing providers face increasing pressure to maintain income collection while supporting residents through rising living costs. A modern collections strategy needs to balance operational efficiency with flexibility and accessibility.
Our resident collections solutions help you:
By bringing together digital payment channels, automated communications and flexible payment options, we help create a collections journey that works for both residents and housing providers.
Arrears Reduction
Proactive collections that help reduce arrears
Reducing arrears requires more than simply collecting missed payments. It requires a proactive, resident-focused approach that encourages engagement and makes it easier for residents to manage their commitments.
Our solutions help housing providers:
By removing barriers to payment and providing multiple payment routes, residents can take action quickly, helping organisations minimise arrears and improve cash flow.
Every resident's financial circumstances are different. Flexible payment plans enable housing providers to offer tailored arrangements that help residents maintain payments in a way that fits their budget.
Our solutions support:
Providing flexible payment options can help residents stay engaged and reduce the likelihood of payment arrangements breaking down. living costs. A modern collections strategy needs to balance operational efficiency with flexibility and accessibility.
Convenient payment options for every resident
Give residents the freedom to choose how and when they pay through a range of secure payment channels.
Offering multiple payment options helps remove friction from the payment journey and improves accessibility for all residents.
Online payments
Direct Debit
Recurring card payments
Open Banking payments
Telephone payments
Assisted payment services
Reporting and Insights
Greater visibility across your collections performance
Access detailed reporting and insights to help monitor payment trends, track arrears performance and identify opportunities to improve collection outcomes.
With centralised visibility of collection activity, teams can make more informed decisions and focus support where it is needed most.
We understand the challenges housing providers face when balancing income collection with resident support. Our solutions are designed to help housing associations improve collection performance while delivering a positive resident experience.
With secure payments, flexible collection tools and trusted expertise, we help housing providers create a more effective and resident-friendly approach to collections.
Speak to our team
Find out how PayPoint Digital can help your organisation reduce arrears, improve resident engagement and offer more flexible ways for residents to pay.
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