Bill Payments

Flexible bill payment solutions that make it easier for customers to pay

In today's utilities market, customers expect simple, convenient and flexible ways to manage their accounts. Utility providers need payment solutions that not only improve the customer experience but also support cash flow, reduce arrears and lower operational costs.

PayPoint helps utility organisations offer customers a range of payment options, from Open Banking and Pay by Link to card payments and cash payments through our nationwide retail network. By making payments easier and more accessible, providers can improve collection rates, reduce missed payments and encourage positive payment behaviours.

Whether supporting customers with prepayment meters or helping those who have fallen behind on their bills, our solutions help utilities deliver better outcomes for both customers and the business.

Convenient ways for customers to stay in control

Prepayment Top-ups

For customers using prepayment meters, maintaining access to energy depends on being able to top up quickly and conveniently. Providing a range of accessible payment channels helps ensure customers can manage their energy usage in a way that suits their circumstances.

PayPoint enables utility providers to offer seamless top-up experiences across multiple channels, including online, mobile, Open Banking, card payments and our extensive retail network.

By removing barriers to payment and providing greater flexibility, utility providers can help customers stay connected while improving overall payment performance.

Our solutions help utility providers:

Offer customers a choice of digital and in-person top-up options
Support customers who prefer or rely on cash payments
Reduce the risk of customers self-disconnecting due to missed top-ups
Improve accessibility and convenience
Deliver real-time payment processing
Create consistent customer journeys across payment channels

Benefits of flexible prepayment solutions

Improved customer satisfaction

Greater payment accessibility

Increased digital payment adoption

Reduced customer effort

Enhanced operational efficiency

Better customer retention

Proactive collections that help reduce customer debt

Arrears Reduction

Reducing utility arrears requires more than simply recovering missed payments. It requires a proactive, customer-focused approach that encourages engagement, identifies risk early and makes it easier for customers to manage their bills before debt escalates.

PayPoint's payment and engagement solutions help utility providers support customers throughout the collections journey while improving payment outcomes.

Our solutions help utility providers:

Identify potential payment difficulties earlier in the collections process
Provide simple self-service payment options
Automate payment reminders and customer notifications
Encourage consistent payment behaviour
Reduce missed and late bill payments
Improve collections performance and cash flow

By removing friction from the payment journey and offering multiple payment methods, customers can take action quickly and confidently, helping providers reduce outstanding debt while improving customer outcomes.

Benefits of an effective arrears reduction strategy

Increased bill collection rates
Reduced bad debt exposure
Improved customer outcomes
Greater operational efficiency
Better visibility of collections performance
Enhanced customer engagement

Why PayPoint?

Omnichannel payments Give customers the flexibility to pay how and when they choose through Open Banking, Pay by Link, card payments and our nationwide cash payment network.
Improved customer engagement Encourage positive payment behaviours with timely payment reminders, flexible payment journeys and self-service options.
Faster collections Reduce delays in the payment process and improve cash flow with real-time payment capabilities.
Support for vulnerable customers Provide accessible payment routes that cater to customers with differing financial circumstances and payment preferences.
Trusted utilities expertise With decades of experience supporting bill payments across multiple sectors, PayPoint helps utility providers deliver secure, scalable and customer-focused payment solutions.

Helping customers keep on top of their utility bills

From everyday prepayment top-ups to long-term arrears reduction strategies, PayPoint helps utility providers create payment experiences that are convenient for customers and effective for the business.

Talk to our team